Shipping policy

Shipping & Return Policy

Shipping Policy

Welcome to TechGenix!

We are committed to delivering your orders quickly and safely.

Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

  • Estimated delivery time is 7 business days from the date of dispatch.

  • Delivery times may vary depending on your location, courier service availability, and unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.

Order Tracking

  • Once your order is shipped, tracking information will be provided via email or SMS (if available).

Return Policy

At TechGenix, customer satisfaction is important to us.

5-Day Return Policy

  • Customers may request a return within 5 days of receiving the product.

  • The item must be unused, in its original packaging, and in the same condition as received.

Non-Returnable Items

The following items are not eligible for return:

  • Products damaged due to misuse or improper handling.

  • Items returned without original packaging or accessories.

  • Digital products or downloadable items (if applicable).

Return Process

  1. Contact our support team within 5 days of receiving your order.

  2. Provide your order number and reason for return.

  3. Our team will review your request and provide return instructions.

Refunds

  • Once the returned item is received and inspected, refunds will be processed within 5–10 business days.

  • Refunds will be issued to the original payment method used for the purchase.

Contact Us

If you have any questions regarding shipping, returns, or your order, please contact us:

Email: techgenix05@gmail.com

Store Name: TechGenix